Women make fewer phone calls than men, but their calls last 16% longer, according to a study of 3,103 mobile-phone customers in Italy and Greece.
Guido Friebel of Goethe University in Germany and Paul Seabright of the Toulouse School of Economics in France also looked at call-center employees in Germany and found that calls allocated to women lasted 15% longer than those routed to men; these female employees were just as effective as the men, the
researchers found.
Source: HBR
